The
event started with a very early Sunday morning arrival at the Portland
airport. When I walked through the automatic doors I saw my director and small
number of other employees already in line at the ticket counter. That line only
continued to grow, and I was so glad that I arrived when I did. Due largely to
a staffing shortage for the airline, the check in process was nothing short of
a fiasco. Thankfully, because I had arrived when I did my wait was minimal (30
minutes), and made it through security with enough time for me to get Starbucks
(since I hadn’t had any coffee yet this was a godsend). But to give you an
example of what I mean by fiasco, when they started boarding the plane there
were still 30 employees at the ticket counter trying to check in. Somehow it
all worked itself out and our flight left more or less on time. It took two
flights to get to Orlando and both were pretty uneventful. A bus service was
waiting for us at the airport and in no time were seated and headed off to the
hotel.
Disney’s
website lists the Yacht Club as one of its “Resort” hotels, and it does not
disappoint! The resort and Unum had arranged our own welcome and check-in area
and within minutes of getting my room and conference info I was ushered into
our own little “dining hall” filled with good food and coffee! There was a
group event planned for that evening but there were several hours between lunch
and then, which meant free time to explore! I passed the afternoon walking with
my coworkers, walking through the Boardwalks shops and restaurants and soaking
in the sun and excitement that was everywhere we looked!
Our
schedule for the week was to attend conference sessions in the mornings, free
time in the afternoons, and then a fun group event for each night. We were
given a pass that would get us into any of the Disney parks, but Monday there
was only one place on my mind: Magic Kingdom. I went with one other woman from
my department and we walked through the park soaking up the excitement and
happiness surrounding us. I would have liked to go on some of the rides but
decided I didn’t want to waste my time waiting in line. Well, I didn’t want to
wait in line with one big exception. To me there was one thing that without
doubt was worth waiting for, and that was to meet Ariel. The Little Mermaid is
my favorite Disney movie, Ariel is my second favorite princess, and this chance
was not something I was going to pass up. Thankfully my co-worker didn’t mind
waiting with me, and thankfully even though it was hot, we were out of the sun
and avoided a potentially bad sunburn.
Now,
I like to think that, for the most part, I am able to present myself as a grown
responsible adult. A person who knows the movies I grew up watching were the
most wonderful representations of make believe, but were nonetheless make
believe. Someone who knew that Disney princesses were not real. But when my
turn came for me to go up and meet Ariel and she looked at me with those big
green eyes, and talked to me, asking me questions that only the real Ariel
would ask, I felt myself turn back into the child who knew that magic and mermaids and
fairytales were real. I couldn’t even think straight, couldn’t form a coherent
sentence, so stunned I was by this revelation!
Wandering
through the rest of the park we also saw Gaston and Cinderella’s evil
stepmother and stepsisters walking around the park (although I didn’t meet
them). We did a little bit of shopping and I got my one souvenir from the trip
– a Beauty and the Beast tea cup (I do want to say that I was very proud of
myself for not buying every coffee cup I saw because I definitely wanted to!),
and in no time I found the one and only Starbucks in the park (not too
surprising this is me we’re talking about). I also saw that Hall of Presidents
show, which was really cool!
On
Tuesday after the conference, I and the same coworker decided to spend our
afternoon walking through Epcot. I had heard a lot of wonderful things about
the different countries and was excited to take a trip around the world! We
wandered through France, Morocco, Japan, The US, Italy, Germany and China.
Right before we got to China we stopped a little shopping stall and I found
there a little flier showing where and when multiple Disney characters would be
greeting guests. I had up to that point seen Princess Aurora, SnowWhite and
Mulan, but hadn’t felt a need to stand in line to meet them. But scanning that
list there was one name that jumped out instantly: Belle. My favorite Disney
princess of all time ever! And she would be waiting in France to greet people
in less than an hour.
The show we saw was “La Nouba” and the company’s website describes it as “La Nouba is the meeting of two worlds poles apart: the fantastic world of the circus artists - the Cirques (circus people), sporting bright, fluorescent colours–and that of the Urbains (urbanites), who wear dark, monochromatic outfits. When these two worlds first make contact, the magic and amazing feats of the one set fire to the pale mundanity of the other”. This doesn’t really explain much, and the show itself didn’t really do that either, but I think that is part of the beauty of it all. We are provided with the basics allowing our imagination to fill in the spaces between with a beautiful story. The live music and singing was phenomenal, and the performers and what they did left me speechless, shocked and delighted. It is truly astonishing the feats they are capable of.
After the show, we walked across the street to enjoy dinner at the House of Blues. There were tables full of delicious food waiting for us, and we ate while listening to great music from a live band. I heard from many employees that the whole night there was full of crazy fun, but after eating me and a few others decided to walk through the shops of Downtown Disney and so we left. After 3 days of crazy action packed activity, it was nice to move at a slow leisurely pace, and after we had done all the shopping we desired (or in my case window shopped), we hopped back onto the bus back to the hotel. That night’s gift was wicked cool – a set of speakers for my iPod (this was something I’d been wanting for a while) and an iTunes gift card!
As
for the actual conference, I don’t plan on going into a lot of detail. I do
think it was very well put together and that I gained some useful tools to help
me with my job now, and my career in the future. Throughout everything we did
the emphasis was on the customer, and how we can better ourselves and our
company to provide the best customer service experience possible. On the first
day our keynote speaker was Peter Sheahan. He has is the found and CEO of
ChangeLabs which is (as stated on his website) a “global
consultancy delivering large-scale behavioral change projects for clients such
as Apple and IBM, Peter Sheahan has worked with some of the world’s leading
brands in the area of innovation and change”. If any of you ever get a chance
to hear him speak take it, he did a phenomenal job. He has also written several
international bestselling books which I definitely plan on reading.
On Tuesday, we had a group exercise focused on the concept of
design thinking. It is a human centered approach to innovation that I find
refreshing, and for anyone interested in learning what it’s about I recommend
going to the website of IDEO. This is a company that runs off this concept, and
one that looks like it would be a lot of fun to work for!
Our last morning of the conference was our community service
project. My company is big on corporate social responsibility and regularly
encourages and supports its employees in their philanthropic efforts. This day
we put together grab bags, ribbons, and created signs of encouragement for the
Special Olympics of Florida Summer Games which were to be held the following
week. This was a lot fun, and culminated with us presenting the Special Olympics of FL with a large donation.
One of the company executives was on stage getting to wrap
everything up when Heidi Hightower (our delightfully hilarious Disney host) came rushing up the steps telling him to
hold everything because there was one last surprise for us all. She said that as
a thank you for everything that we do, they wanted to give us a special parting
gift. This conference was held in a large conference room at the Yacht club,
with huge sets of double doors around three sides of the room. As she said this
the two sets of doors closest to me burst open, and through one of them came
Mickey and Minnie Mouse! Even though we had all seen them the first night this
was very exciting and the room immediately erupted in applause and cheers. A
few second after they made their entrance, through the second set of doors
danced in Cinderella and Prince Charming!!!! I gave a small shriek of joy at
the sight of them, and I was not the only one. Most, if not all, of us were by
now on our feet clapping and cheering, so it took me a few moments to realize
that across the room Goofy and Pluto were working their way through the crowd,
and that a few steps behind them were Snow White and Dopey!! I was so excited
and beyond thrilled to see all of them. I of course had to get my picture taken
with Cinderella and then practically skipped over to get one with Snow White.
It was so cool that the company
had brought them out just for us, and was no doubt the
most perfectly spectacular way to end a most magical week!